We want you to be completely satisfied with your purchase from Pet Joy Mall. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund and return policy.

 

Refunds
 If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund. The item must be in its original condition, unused, and in its original packaging. Once we receive the item, we will process the refund to the original payment method.

 

Returns
 If you need to return an item, please contact us at support@petjoymall.com or by phone at 1-800-123-4567 to request a return authorization. We will provide you with instructions on how to return the item.

Please note that you will be responsible for the shipping cost of the return. We recommend using a trackable shipping service to ensure that your return is delivered to us.

Damaged or Defective Items
 If you receive a damaged or defective item, please contact us immediately at support@petjoymall.com. We will provide you with instructions on how to return the item and will cover the cost of the return shipping.

Exchanges
 We do not offer direct exchanges, but you may return the item for a refund and place a new order for the item you want.

Cancellations
 If you need to cancel an order, please contact us as soon as possible. We will do our best to cancel the order before it ships. If the order has already shipped, you will need to return the item for a refund.

Contact Us
 If you have any questions or concerns about our refund and return policy, please contact us at support@petjoymall.com or by phone at 1-800-123-4567. We are committed to providing you with excellent customer service and will do our best to resolve any issues you may have.